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Shipping policy

Shipping policy

Shipping Policy

Free Shipping

We offer free shipping on all orders, with no minimum purchase required.
Enjoy a smooth, hassle-free checkout — no extra delivery fees.

Order Processing Time

  • Orders are processed within 1–2 business days (excluding weekends and public holidays).

  • Once shipped, you’ll receive a confirmation email with your tracking details.

  • During high-demand periods (sales, holidays), processing times may extend slightly.

Delivery Time & Carriers

  • We deliver across the UAE using reliable local courier services.

  • Estimated delivery: 2–5 business days after dispatch.

  • Remote or special areas may take longer.

  • For international shipping (if applicable), delivery times vary by destination — please contact us for details.

Shipping Charges

  • UAE Orders: Free delivery on all items.

  • International Orders (if available): Rates are calculated at checkout based on destination, weight, and courier options.

Tracking Your Order

  • You’ll receive a tracking number once your order is dispatched.

  • Use this number to follow your delivery status via the courier’s tracking portal.

  • If tracking details are not received within 48 hours, please contact us.

Delivery Delays & Issues

We always strive for on-time delivery, but delays can occur due to:

  • Weather or public holidays

  • Courier network delays

  • High seasonal demand

If your delivery takes longer than expected, please contact us and we’ll assist right away.

Failed Delivery / Return to Sender

If the courier is unable to deliver your order (e.g., incorrect address or recipient unavailable):

  • The parcel may be returned to us.

  • You may be responsible for re-delivery charges.

  • Please double-check your address details before confirming your order.

Address Accuracy & Changes

  • Ensure all address details (building, apartment, area, contact number) are accurate and complete.

  • If you need to make changes, contact us immediately after placing the order.

  • Once dispatched, address updates may not be possible.

Lost or Damaged Parcels

If your package is lost or arrives damaged:

  • Report the issue to us within 7 days of delivery.

  • Include photos of any damage (for faster resolution).

  • We will investigate and, if applicable, resend or refund your order.

Customs & Import Duties (International Orders)

  • For international orders, buyers are responsible for customs duties or import taxes, if any.

  • Please check your country’s regulations before placing an order.

Contact Us

For shipping updates or any delivery concerns, contact us:

📍 Al Baytara
📞 +971 50 543 2348
🌐 albaytara.com
✉️ info@albaytara.com
🕒 Working Hours: Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed